Fix Enhanced Roku Remote Device

Why is my Roku Enhanced Remote not working?

Is your Roku enhanced remote not working? Are you looking for a solution to this problem?  If you are looking for the solution online, you have reached the right place. There are a few easy fixes that you can try to resolve the issue and Your Roku enhanced remote will sync with your TV and devices to start working properly.

Before you look for the solutions, you need to determine the remote do you have. Your Roku streaming device comes with either a standard IR remote that needs to be pointed directly towards device or an enhanced point anywhere remote, which is connected with wireless connection and works even without pointing it towards Roku device.

Roku Enhanced Remote Control Pairing and Setup
Roku Enhanced Remote Control Pairing and Setup

To know the type of remote you have, you can open your remote’s battery compartment. If there is a pairing button, the remote is enhanced point anywhere remote.  Moreover, if you don’t find the button, then you have a standard IR remote. This article will help you in troubleshooting the problems with Roku enhanced point anywhere remote. Use the following troubleshooting steps to resolve the issue with your remote.

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Fix the Issue Roku Enhanced Remote not working

Restart the device and  remote

  1. To restart the remote, open its battery compartment and remove the batteries.
  2. To restart the Roku device, remove the power cable from the device and reconnect it after 5 seconds.
  3. You can also restart your device by using the standard IR remote. If you have this remote, you can access the settings menu and restart your device. To restart from the settings menu, go to settings menu, select system and you will find system restart option and can restart your device.
  4. When your Roku device turns back on, and the home screen is displayed, insert the batteries in the remote.
  5. In 30 seconds, the remote establish a connection with the device. So you can use your Roku enhanced remote again.

Re-pair the remote

  1. Remove the batteries from the remote.
  2. Disconnect the Roku device by removing the power cable and re-connecting it back after 5 seconds.
  3. When the device starts and the home screen is displayed, insert the batteries in the battery compartment.
  4. For 3 seconds, press and hold the pairing button inside the battery compartment until the pairing light starts to flash. If the pairing light does not flash, repeat this. If the light does not flash even in 3-4 attempts, follow step 3.

    Roku Enhanced Remote not working
    Roku Enhanced Remote not working
  5. If the light starts to flash, wait for 30 seconds until the remote establishes a connection with the device.
  6. Remote pairing dialogue appears on the TV screen.

Replace Batteries

  1. Remove the old batteries from the remote.
  2. Remove the power cable and then reconnect to the device after 5 seconds.
  3. When the device starts and displays the home screen, insert new batteries in the remote.
  4. Give the device 30 seconds to establish a wireless connection with the remote.
  5. When the connection is established, you can see a remote pairing dialogue box on your TV screen.

Install HDMI extension(only for streaming stick+)

  1. Your Roku Streaming Stick or Roku Streaming Stick+ connects to your TV through an HDMI port. Wireless interference from the HDMI connector can hamper the working of the Roku enhanced Remote.
  2. If you are using such type of streaming player, try to keep the device away from the HDMI connector by using an extension cable to connect the device with TV. You can order the free extension cable from Roku customer support.

Connect to a 5GHz wireless network

  1. Check if your router supports the 5GHz wireless network. You can check it from the user manual of the router or by calling the support service of the router manufacturer.
  2. If the router supports such network, make sure the same is enabled in the settings of the router.
  3. To connect to a 5GHz network, follow these steps. Go to the Settings menu of your Roku device, then open the network settings and select Set up connection and choose the network type as wireless. Connect it to the 5GHz wireless network.

# Attempt this step only if you are fully comfortable with operating your wireless devices.

Change the router’s wireless channel.

  1. Sign in to the admin tool of your router using a mobile phone or computer; if you do not know the username and password, the default username and password listed on the device. If these details were not changed before, you could use these to log in.
  2. After you sign in, refer the documentation of the router and look at how you can change the wireless channel.
  3. Mostly the routers use the “auto” settings that you can change to some specific channel. Ideally, choose a channel that would not overlap with other wireless networks used in the nearby vicinity. Note that the channels from 1 to 14 are specifically designated in the 2.4GHz frequency range.
  4. After choosing a channel, you should save/apply the changes, and you will then be asked to reboot your router.
  5. If you are not satisfied with the performance of the remote, you can again sign in and change the channel. If you change the channel on your wireless router without changing the network name or SSID, any wireless extender installed in the same network will adjust to the changes in the network.

Get the new Remote

If nothing from the above works, contact the Roku Technical Support team or you may need to change the remote. Check the list of compatible remotes for your Roku streaming device before buying the product. If you are unable to resolve these issues, you can contact the customer support service of Roku to get the best possible help for your issue.

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